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Troubleshooting

New Content Does Not Appear​

  1. Confirm that the item is marked Active in TBTGuest.
  2. Confirm that you edited the correct mirror.
  3. Wait for the polling interval; the default is up to 60 seconds.
  4. Reload the MagicMirror display.
  5. Confirm that the API endpoint and feed token are complete in the module configuration.

“Feed Ready” Is Shown but the Display Is Empty​

Feed ready confirms the state of the TBTGuest interface, not a successful request by the display. Also check:

  • Does the playlist contain at least one active item?
  • Is the display using the token for the selected mirror?
  • Is the additional mirror licensed and Multi-Mirror active?
  • Can the display reach the TBTGuest address through the internet?

The Connection Stopped Working after Renewing a Token​

Renewing a token invalidates the previous token immediately. Copy the new token into config.js and restart MagicMirror.

An Image Cannot Be Uploaded​

TBTGuest supports JPEG, PNG, GIF and WebP files up to 10 MB. Check the file type and size. If the error continues, export the image again using a filename without special characters.

An Invitation Has Expired​

Invitation links remain valid for 24 hours. An administrator can resend the pending invitation under Users, which creates a new link.

The link remains valid for one hour and can only be used once. Request a new link through Forgot password?.

An Authenticator Code Is Rejected​

  • Confirm that the date and time on your phone and computer are set automatically.
  • Use the currently displayed six-digit code.
  • Use one of your saved backup codes instead.
  • If you can no longer access the account, contact your TBTGuest administrator or Tenbyte Support.

Need More Help?​

Note the affected mirror, time and exact error message. Never share your password or feed token. Then contact Tenbyte Support.